Frequently Asked Questions.

Contact us as soon as possible at downboy.thelabel@gmail.com. If your order hasn’t been dispatched, we’ll do our best to update your details.

Yes. You’ll receive an order confirmation email shortly after placing your order. If you haven’t received it within a few minutes, please check your junk or spam folder.

In stock items are usually dispatched within 2 to 5 business days.

For presale items, the estimated dispatch timeframe will be displayed on the product page. Unless otherwise stated, presale orders are expected to be dispatched approximately 4 weeks after the presale closes.

We offer international shipping to selected countries. Shipping costs are calculated at checkout. Please note that customs duties, taxes and import fees are the responsibility of the customer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

A presale allows you to reserve an item before production begins. Once the presale closes, we produce the garments and dispatch them as soon as they’re ready.

Presales allow us to produce only what is ordered, helping reduce waste and overproduction while keeping our collections limited and intentional.

No. Down Boy offers both presale collections and ready-to-ship items. Each product page will clearly indicate whether the item is In Stock or Presale.

Orders containing both presale and in stock items may be shipped together once all items are ready. If you’d like your in stock items sooner, we recommend placing separate orders.

A size guide is available on each product page to help you find the best fit.

If you need a different size, please contact us within 14 days of receiving your order. Exchanges are subject to stock availability and our Returns & Refunds Policy.

We do not offer refunds for change of mind, incorrect size selection or simply deciding you no longer want an item.

If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order with your order number and clear photos of the issue. We’ll work with you to resolve it in accordance with Australian Consumer Law.

Some products may return, while others are released as limited editions and won’t be restocked. If you’d like to stay up to date with future releases, subscribe to our mailing list or follow us on Instagram.

We do our best to display colours accurately, but colours may vary slightly depending on your screen or device settings.

Care instructions are provided on each product page and on the garment label. Following these instructions will help keep your garments looking their best.

We accept a range of secure payment methods available through Shopify, including major credit and debit cards, PayPal and other payment options displayed at checkout.

Yes. Payments are processed securely through Shopify’s trusted payment providers. Down Boy does not store your credit card details.

Down Boy is based on the Mid North Coast of New South Wales, Australia.

All Down Boy artwork and collections are designed in Australia.

Down Boy is about bold ideas, self expression and wearing something that resonates with you. Every collection begins with an idea, a feeling or a story. We create clothing with personality for people who aren’t afraid to stand out, have a little fun and back themselves along the way.

Email us anytime at downboy.thelabel@gmail.com.

You can also find us on Instagram at @downboy.thelabel.

We aim to respond to all enquiries as soon as possible.