Refund policy

Returns & Refunds Policy

Effective Date: July 15, 2026

At Down Boy, we want you to love your purchase. As many of our collections are produced as limited presale releases, please read our Returns & Refunds Policy carefully before placing your order.

Change of Mind
We do not offer refunds for change of mind, incorrect size selection or simply deciding you no longer want an item.

Please check our size guides carefully before placing your order. If you have any questions about sizing, we’re always happy to help before you purchase.

Exchanges
If you require a different size, please contact us within 14 days of receiving your order.

Exchanges are subject to stock availability. As our collections are often produced in limited quantities, we cannot guarantee that your requested size will be available.

Items being exchanged must be:
* Unworn
* Unwashed
* In their original condition
* Free from marks, stains or odours
* Returned with all original tags attached

Customers are responsible for the cost of returning items for an exchange unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receiving your order.

Please include:
* Your order number
* A description of the issue
* Clear photographs of the item

Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement or refund.

Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.

If a product has a major fault, you are entitled to a refund or replacement. If the fault is minor, we may choose to repair or replace the item within a reasonable timeframe.

Presale Orders
As our presale garments are produced specifically for each collection, orders cannot be cancelled once they have been placed.

Production begins after the presale closes, so please ensure your order, sizing and delivery details are correct before completing your purchase.

Return Shipping
Customers are responsible for return postage costs unless the item is faulty, damaged or we have sent the incorrect product.

We recommend using a tracked shipping service, as Down Boy cannot accept responsibility for returns that are lost in transit.

Sale Items
Unless required under Australian Consumer Law, sale items and promotional items are not eligible for refund due to change of mind.

Processing Time
Once your return has been received and inspected, we’ll notify you of the outcome as soon as possible.

Approved refunds will be processed back to your original payment method. Please allow several business days for your financial institution to process the refund.

Approved exchanges will be dispatched once your returned item has been received and inspected.

Contact Us
If you have any questions about returns or refunds, please get in touch.

Email: downboy.thelabel@gmail.com

Instagram: @downboy.thelabel